I hired First Choice Flooring to refinish my hardwood floors and replace the carpeting in my daughter's room. I made it very clear to the person who came out to give me a quote that the carpeting was my top priority as my dog peed in there and the room was unusable due to the smell. She assured me they would order the carpet right away and call me to get the job scheduled. For the hardwood, she told me the job would take 2 days and stated we would just have to stay off of it during that time.
Many weeks later they finally call back and tell me the hardwood job will take 3 days and we have to evacuate the house while it is being completed. I set aside 3 days to try to work with them. They call back a few days later and says their hardwood guy doesn't work on weekends so we will have to evacuate our home during the week. I tell them we can't do that and we want to cancel the hardwood job. They never mention the status of the carpet during all of this back and forth.
It's been over a month now and I still haven't heard anything about scheduling the carpet job and they still haven't processed my refund for the hardwood flooring. I tell them at this time I just want to cancel both jobs and they tell me they can't give me a full refund because now they have to return the carpeting and pay fees for that- the carpeting that they have never confirmed was ever delivered and never scheduled to replace. I tell them this is not acceptable and they go radio silent. I'm still waiting on my refund and any resolution. Horrible customer service and people giving quotes who don't know what they are quoting. Find another business to do your job.
I really liked working with Joe and Lynn. I had gone to a few of the big box stores to start with and although everyone was nice, I never got the feeling that they had my best interests at heart. A friend recommended these guys and I went to talk with Joe. He really knew his stuff and we spent quite awhile talking about carpet and walking through all the pros and cons of the various samples he had. I never felt pressured and he and Lynn both helped me pick out a really nice quality carpet that was right in the price range that I had budgeted for. The scheduling went smoothly and the installers that they use showed up right on time and did an excellent job. I have waited a few months since the install to write this review to see if there would be any issues with the carpet itself or the install but I haven't had any. My wife and I couldn't be happier. Furthermore, I honestly feel like if there was ever an issue with the carpet these guys would be on my doorstep ready to fix whatever it was. As long as I live in CO these are my carpet guys.
I really enjoyed the shopping at home experience. Megan, the sales rep was very helpful and patient. Once I picked the kind of carpet I wanted, she sent me some carpet samples of the colors I was debating, so I could choose the one I liked best based on the specific environment it would be in at different times of day. The installation was a quick and efficient process also
I had 4 quotes from the top 4 search that Google search gave me for carpet replacing my new house. Close to 2000 sq ft. All of them came out gave a quote and very nice. However, First Choice Megan was very genuince and willing to work around our busy schedule. Came by our house with various samples a couple of times. At the end, they gave the best price. I understand there are so many variety of choices that could effect the final prices, but Megan worked with us to meet our standard of choice that we want the best in Stainmaster protect carpet, most lifetime stain, but not sacrificed in looks. Their contractors came out worked hard and was able to complete in 2 days. I like the fact that they honest with their schedule. Even the 1st day, they had a delay on their previous job, so they kept me up to date with the fact they will be 1/2 day late, but will finish in 2 days still. I would recommend them. I never did anything with them before, but glad I did.
Very happy with First Choice Flooring. First class customer service. Top notch installation. The process was very detail oriented from the initial measure with Joe and his daughter, to the final finish. Highly recommended.
I will never use another flooring company going forward. Joe and his daughter know their products front to back and are polite, respectful and leave no stone unturned. We had them install carpet in our newly finished basement. Not only was it the best price and service we had, the installation was perfect and quick (half a day). To add to that, about 6 months later we had some water damage that was not covered by insurance. I called them up and even though the price of that carpet went up, he gave me the same price/sqft he gave me originally and yet again was installed perfectly and in about 4 hours. This kind of service deserves repeat work and referral. We will never use another flooring company.